Refund policy
1. Return Period
- You have 30 days after receiving your order to request a return.
- For orders shipped to the European Union, you also have the legal right of withdrawal within 14 days, without the need to provide a reason.
2. Return Conditions
To be eligible, the item must be:
- In the same condition as received, unused, with tags, and in the original packaging.
- Accompanied by a receipt or proof of purchase.
3. How to Request a Return
- Send an email to geral@fugastore.com with your order number and reason for the return.
- You will receive instructions and, if applicable, a return label.
⚠️ Items sent back without prior approval are not accepted.
4. Return Costs
- Defective, damaged, or incorrect items: return costs are covered by us.
- Other reasons (e.g., size, change of mind): return costs are covered by the customer.
5. Exceptions / Non-Returnable Items
We do not accept returns for:
- Custom or personalised products.
- Digital content once downloaded or accessed.
- Sealed items (e.g., CDs, vinyl records, software) that have been opened after delivery.
- Gift cards.
- Sale items, unless defective.
6. Exchanges
The fastest way to exchange an item is to return the one you have and place a new order once the return is accepted.
7. Refunds
- Once we have received and inspected the return, we will notify you of its approval or rejection.
- If approved, the refund will be processed to your original payment method within up to 10 business days.
- Additional processing time may depend on your bank or card provider.
- If after 15 business days you have not received your refund, please contact us.
8. Legal Warranty
All products are covered by the legal warranty of 3 years for new goods (2 years presumption of defect) and 2 years for refurbished goods, in accordance with Portuguese law.
9. Contact
Email: geral@fugastore.com
Last updated: August 22, 2025