Privacy policy
Fuga operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalised shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit, use, or make a purchase from our online store, or when you otherwise communicate with us.
1. Personal Data We Collect
We may collect or process the following categories of personal data:
- Contact details: name, address, billing and shipping address, phone number, email.
- Financial data: credit/debit card details, payment account information, transaction details.
- Account information: username, password, preferences, and settings.
- Transaction details: items viewed, added to cart, purchased, returned, exchanged, or cancelled.
- Communications: information you provide when contacting us.
- Device information: browser type, IP address, unique identifiers, and network details.
- Usage information: details about your interaction with the Services, such as browsing history and session data.
2. Sources of Personal Data
- Directly from you when you create an account, place an order, or communicate with us.
- Automatically, through cookies and similar technologies when you use our Services.
- From service providers (e.g., payment processors, logistics, IT).
- From business partners or other third parties, where permitted by law.
3. How We Use Personal Data
- To provide and improve the Services.
- For marketing and advertising (subject to consent where required).
- For security and fraud prevention.
- To communicate with you and provide customer support.
- To comply with applicable legal obligations.
4. Disclosure of Personal Data
We may share your personal data with:
- Shopify and service providers acting on our behalf.
- Marketing and advertising partners.
- Third parties when requested or authorised by you.
- Within our corporate group or in business transactions such as mergers or restructuring.
- Public authorities, when required by law.
5. Relationship with Shopify
Our store is hosted by Shopify, which processes some personal data to enable the Services. Data may be transferred outside the European Economic Area. Please refer to the Shopify Privacy Policy for further details.
6. Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.
7. Children’s Data
The Services are not intended for minors. We do not knowingly collect data from individuals under the age of majority.
8. Security and Retention
We implement appropriate security measures, but no system is completely secure. We retain personal data only for as long as necessary to fulfil the purposes outlined, comply with legal obligations, resolve disputes, or enforce agreements.
9. Your Rights
Under the GDPR, you have the following rights:
- Access to the personal data we hold about you.
- Rectification of inaccurate or incomplete data.
- Erasure of your data (“right to be forgotten”).
- Data portability in a structured, machine-readable format.
- Restriction or objection to processing, under certain conditions.
- Withdrawal of consent where processing is based on consent.
10. Complaints
If you believe your data is not being processed in accordance with the law, you may contact us directly or file a complaint with your local data protection authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).
11. International Transfers
Your data may be transferred outside Portugal/EEA. In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.
13. Contact
Email: geral@fugastore.com
Last updated: August 22, 2025